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You must contact SNOOKERCUE.COM for authorisation before returning any goods. No goods will be accepted for return unless you have been issued with a Return Merchandise Authorisation (RMA) from SNOOKERCUE.COM.
The first stage in the process is to contact SNOOKERCUE.COM by email or fax with an outline of the problem.
One of our technical support staff will advise you by email or fax of some simple steps to rectify the problem.
If you still have difficulties, then a technical expert will speak to you to try to resolve the issues, if the expert judges that the equipment is at fault then a RMA will be issued for you to return the goods.
SNOOKERCUE.COM Conditions for Processing Returns
SNOOKERCUE.COM will only accept products that are in a "Returnable Condition". Products must be returned to us with all items included in the original sale including manuals, cables, disks and any free software items. Any goods returned for credit or replacement must be in original product packaging in a suitable condition- no writing or stickers on the manufacturers box and packed securely inside an outer box. In all cases an RMA number must be included with the parcel.
Where SNOOKERCUE.COM arranges collection of goods, it is still the responsibility of the customer to ensure that the goods are securely packaged and with the destination address clearly labelled on the outside of the outer box.
Returned products must be adequately wrapped to prevent damage during transit with the RMA number or end user details clearly marked on the outside of the package. It would help us to speedily process your return if you also enclosed a detailed note of the fault.
SNOOKERCUE.COM does not accept liability for packages damaged during transit and proof of postage is not proof of delivery. All good returned remain your responsibility until signed for by ourselves. You are therefore strongly advised to send your package by recorded delivery, registered post or courier and maintain sufficient insurance to cover the value of the goods. The cost of return carriage is to be borne by the end user.
On receipt of the package, the product will be tested against the stated fault (if any). Tested products found to be in full working order will be returned to the end user. SNOOKERCUE.COM reserve the right to charge 50% of the equipment cost for testing and handling.
Please note: Your right to cancel does not extend to business customers or goods that are collected from SNOOKERCUE.COM. You have the right to return goods collected from us within 14 days, returns are subject to a 15% handling charge. With the exception of faulty items, which are subject to a full refund or exchange.
For products beyond the 12 month warranty period, SNOOKERCUE.COM may accept faulty units for repair but the full cost of repairs, handling and postage is to be the service provider/end users responsibility.
Where a product is out of warranty, then we may choose to offer a repair service.
This warranty does not apply to any unit that has been subject to neglect, accident, abuse, misuse, misapplication, incorrect connection or that has been subject to repair or alteration not authorised or undertaken by SNOOKERCUE.COM personnel.
Any refund or replacement is entirely at the discretion of SNOOKERCUE.COM. If you would like to request a return, use the contact us page.
This document supersedes all previous versions of the SNOOKERCUE.COM Returns Policy. These conditions may change.
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